Privacy Policy of Family Farmers

Last updated: May 2, 2022
Family Farmers, LLC respects the privacy of visitors and its Users of its platform (as defined in the Terms of Use). Please read this Privacy Policy carefully so that you understand Family Farmers’ privacy practices given that This Application collects some Personal Data from its Users.

Family Farmers, LLC respects the privacy of visitors and its Users of its platform (as defined in the Terms of Use). Please read this Privacy Policy carefully so that you understand Family Farmers' privacy practices given that This Application collects some Personal Data from its Users.



Policy Summary

Personal Data collected for the following purposes and using the following services:

Access to third party services' accounts

  • Access to the Stripe account

  • Permissions: Payments and Account Management

Analytics

  • Google Analytics, MixPanel, Fabric, Apple, App Annie

  • Personal Data: Cookies and Usage data 

Contacting the User

  • Contact form

  • Personal Data: country, email address, first name and last name

  • Phone contact

  • Personal Data: phone number

  • Mailing List or Newsletter

  • Personal Data: city, country, email address, first name, last name, province and state

Content commenting

  • Comment system managed directly

  • Personal Data: email address, first name and last name

Displaying content from external platforms

  • Google Maps widget

  • Personal Data: Cookies and Usage data

  • Google Fonts 

  • Personal Data: Usage data and various types of Data as specified in the privacy policy of the service

Hosting and backend infrastructure

  • Digital Ocean, Push, Layer

  • Personal Data: various types of Data as specified in the privacy policy of the service

Location-based interactions

  • Non-continuous geolocation

  • Personal Data: geographic position 

Managing contacts and sending messages

  • MailChimp, Mailgun

  • Personal Data: email address

Registration and authentication

  • SMS registration - by Twilio

  • Personal Data: phone number, email address, first name, last name, password and picture 

  • Public profile

  • Personal Data: city, country, first name, last name and picture

User database management

  • Intercom

  • Personal Data: email address and various types of Data as specified in the privacy policy of the service

  • Images

  • MaxCDN

  • Images of items, profile images 

  • Shipping

  • Shippo

  • Name, Address, package information (weight) 

  • Payments

  • Stripe

  • Name, Address, email, phone number stored with your profile

  • SSN, DOB, credit/debit card number, bank account encrypted and provided via payment processor. This data is not stored by us. 

Further information about Personal Data

  • Push notifications

  • This Application may send push notifications to the User.
     

  • Access the address book

  • This Application may request access to your address book.
     

  • Unique device identification

  • This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.

  • Access the camera and photos

  • This Application may request access to your camera and photo library 



Full policy

Data Controller and Owner

Family Farmers LLC, [email protected]



Types of Data collected 

Among the types of Personal Data that this Application collects, by itself or through third parties, there are: Cookies, Usage data, first name, last name, country, email address, phone number, province, state, city, geographic position, password, picture and Various types of Data.


Other Personal Data collected may be described in other sections of this privacy policy or by dedicated explanation text contextually with the Data collection.


The Personal Data may be freely provided by the User, or collected automatically when using this Application.


Any use of Cookies - or of other tracking tools - by this Application or by the owners of third party services used by this Application, unless stated otherwise, serves to identify Users and remember their preferences, for the sole purpose of providing the service required by the User.


Failure to provide certain Personal Data may make it impossible for this Application to provide its services.


Users are responsible for any Personal Data of third parties obtained, published or shared through this Application and confirm that they have the third party's consent to provide the Data to the Owner. 


Mode and place of processing the Data


Methods of processing

The Data Controller processes the Data of Users in a proper manner and shall take appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.


The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the Data Controller, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of the site (administration, sales, marketing, legal, system administration) or external parties (such as third party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Data Controller at any time.


Place

The Data is processed at the Data Controller's operating offices and in any other places where the parties involved with the processing are located. For further information, please contact the Data Controller.


Retention time

The Data is kept for the time necessary to provide the service requested by the User, or stated by the purposes outlined in this document, and the User can always request that the Data Controller suspend or remove the data.


The use of the collected Data

The Data concerning the User is collected to allow the Owner to provide its services, as well as for the following purposes: Access to third party services' accounts, Analytics, Contacting the User, Content commenting, Displaying content from external platforms, Hosting and backend infrastructure, Location-based interactions, Managing contacts and sending messages, Registration and authentication, Social features and User database management.


Detailed information on the processing of Personal Data

Family Farmers  does not, as a general matter, collect personal information, such as the names or mailing addresses of visitors to the Site, unless that information is voluntarily provided (i.e. through the registration process). However, Family Farmers  may, without Your permission, electronically collect information regarding Your online habits and location, including, without limitation, navigational data (i.e., log files, server logs, click-stream) and information about how the Application is used by You (through cookies, Google Analytics, Internet tags, or web beacons). Family Farmers  may also collect information such as the URL of the website You previously visited and the time of day that You use the Application.


Certain features, products or services offered within the Family Farmers  application are subject to registration requirements. To use those areas of the Family Farmers  Application, You may be asked to provide certain information about Yourself, such as Your name, mailing address, e-mail address, username and password. Family Farmers  may also compile a subscription list to which You could voluntarily submit your name, mailing address and/or email address. The purpose of such a subscription list would be to send out periodic updates to subscribers on matters of interest, provided that You will have the ability to opt out of further communications in accordance with procedures that will be described in each such update.


Contests and Other Promotions.

From time to time, Family Farmers  may offer contests or other promotions. If You enter one of these contests or promotions, You’ll have to provide information about Yourself (such as Your name, address, telephone number and email address) so that Family Farmers  can administer and operate the contest or promotion (including contacting You if you win, fulfilling a prize, and publishing a winners’ list). If You don’t want us to collect the information requested in the registration form, please do not enter the contest or promotion


Email Newsletters.

Family Farmers  may also offer You the opportunity to subscribe to email newsletters that Family Farmers  makes available through the Site. If You have opted to receive a particular newsletter, You may always unsubscribe later if You decide not to receive further mailings of the newsletter from us. See “Opting In/Opting Out” below


Information You Post.

Please remember that anything You post to any message boards, discussion or comment areas, or social networking services on our Application can be seen, collected, and used by anyone who has access to that board, area, or social networking service. Family Farmers  cannot control how Your postings may be used by third parties with such access. Family Farmers  does not knowingly collect personally identifiable information from individuals under the age of 13. If Family Farmers  finds out that Family Farmers  has such personal information, Family Farmers  will take prompt and reasonable steps to delete it.


Personal Data is collected for the following purposes and using the following services.


Access to third party services' accounts

  • This type of services allows this Application to access Data from your account on a third party service and perform actions with it.

  • These services are not activated automatically, but require explicit authorization by the User.


Analytics

The services contained in this section enable the Owner to monitor and analyze web traffic and can be used to keep track of User behavior.

Google Analytics (Google Inc.)

  • Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

  • Google may use the Data collected to contextualize and personalize the ads of its own advertising network.

  • Personal Data collected: Cookies and Usage data.

  • Place of processing: US – Privacy PolicyOpt Out


Contacting the User

Contact form (This Application)

  • By filling in the contact form with their Data, the User authorizes this Application to use these details to reply to requests for information, quotes or any other kind of request as indicated by the form’s header.

  • Personal Data collected: country, email address, first name and last name. 

Phone contact (This Application)

  • Users that provided their phone number might be contacted for commercial or promotional purposes related to this Application, as well as for fulfilling support requests.

  • Personal Data collected: phone number.

Mailing List or Newsletter (This Application)

  • By registering on the mailing list or for the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after making a purchase.

  • Personal Data collected: city, country, email address, first name, last name, province and state. 

Displaying content from external platforms

  • This type of services allows you to view content hosted on external platforms directly from the pages of this Application and interact with them.

  • This type of service might still collect web traffic data for the pages where the service is installed, even when Users do not use it. 

Google Maps widget (Google Inc.)

  • Google Maps is a maps visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.

  • Personal Data collected: Cookies and Usage data.

  • Place of processing: US – Privacy Policy

Google Fonts (Google Inc.)

  • Google Fonts is a typeface visualization service provided by Google Inc. that allows this Application to incorporate content of this kind on its pages.

  • Personal Data collected: Usage data and various types of Data as specified in the privacy policy of the service.

  • Place of processing: US – Privacy Policy

Hosting and backend infrastructure

  • This type of services has the purpose of hosting data and files that enable this Application to run and be distributed as well as to provide a ready-made infrastructure to run specific features or parts of this Application. Some of these services work through geographically distributed servers, making it difficult to determine the actual location where the Personal Data are stored. 

Digital Ocean

  • Digital Ocean is a hosting and backend service provided by Digital Ocean LLC.

  • Personal Data collected: various types of Data as specified in the privacy policy of the service.

  • Place of processing: US – Privacy Policy


Location-based interactions

Non-continuous geolocation (This Application)

  • This Application may collect, use, and share User location Data in order to provide location-based services.

  • Most browsers and devices provide tools to opt out from this feature by default. If explicit authorization has been provided, the User’s location data may be tracked by this Application.

  • The geographic location of the User is determined in a manner that isn't continuous, either at the specific request of the User or when the User doesn't point out its current location in the appropriate field and allows the application to detect the position automatically.

  • Personal Data collected: geographic position. 

Managing contacts and sending messages

  • This type of services makes it possible to manage a database of email contacts, phone contacts or any other contact information to communicate with the User.

  • These services may also collect data concerning the date and time when the message was viewed by the User, as well as when the User interacted with it, such as by clicking on links included in the message.

MailChimp (The Rocket Science Group, LLC.) and Mailgun

  • MailChimp is an email address management and message sending service provided by The Rocket Science Group, LLC.  IT is generally used for communicating with members for marketing purposes.

  • Mailgun is used for transaction/ information based emails sent by the Platform.

  • Personal Data collected: email address.

  • Place of processing: US – Privacy Policy

Registration and authentication

  • By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.

  • Depending on what is described below, third parties may provide registration and authentication services. In this case, this Application will be able to access some Data, stored by these third party services, for registration or identification purposes.

SMS  authentication (This Application)

  • The User registers by filling out the registration form and providing the Personal Data directly to this Application after entering their phone number and code using Digits by Twitter.

  • Personal Data collected: phone number, email address, first name, last name, password and picture.

User database management

  • This type of services allows the Owner to build user profiles by starting from an email address, a personal name, or other information that the User provides to this Application, as well as to track User activities through analytics features. This Personal Data may also be matched with publicly available information about the User (such as social networks' profiles) and used to build private profiles that the Owner can display and use for improving this Application.

  • Some of these services may also enable the sending of timed messages to the User, such as emails based on specific actions performed on this Application.

Shipping

  • Shippo provides e-commerce businesses, online marketplaces, and platforms integrated shipping with multiple major carriers through their API and web application.

  • Personal Data collected: Name, Address, email, package weight

  • Place of processing: US – Privacy Policy


Payments

Stripe

  • Personal Data collected: Name, Address, email, phone number stored with your profile

  • SSN, DOB, credit/debit card number, bank account encrypted and provided via payment processor. This data is not stored by Family Farmers.

  • Place of processing: US – Privacy Policy 

 
Further information about Personal Data
  • Push notifications

  • This Application may send push notifications to the User.
     

  • Access the camera and photo album

  • This Application may request access to your camera and photo album
     

  • Unique device identification

  • This Application may track Users by storing a unique identifier of their device, for analytics purposes or for storing Users' preferences.


Additional information about Data collection and processing

Legal action


The User's Personal Data may be used for legal purposes by the Data Controller, in Court or in the stages leading to possible legal action arising from improper use of this Application or the related services.


The User declares to be aware that the Data Controller may be required to reveal personal data upon request of public authorities.


Additional information about User's Personal Data

In addition to the information contained in this privacy policy, this Application may provide the User with additional and contextual information concerning particular services or the collection and processing of Personal Data upon request.


System Logs and Maintenance

For operation and maintenance purposes, this Application and any third party services may collect files that record interaction with this Application (System Logs) or use for this purpose other Personal Data (such as IP Address).


Information not contained in this policy

More details concerning the collection or processing of Personal Data may be requested from the Data Controller at any time. Please see the contact information at the beginning of this document.


The rights of Users

Users have the right, at any time, to know whether their Personal Data has been stored and can consult the Data Controller to learn about their contents and origin, to verify their accuracy or to ask for them to be supplemented, cancelled, updated or corrected, or for their transformation into anonymous format or to block any data held in violation of the law, as well as to oppose their treatment for any and all legitimate reasons. Requests should be sent to the Data Controller at the contact information set out above.


This Application does not support “Do Not Track” requests.


To determine whether any of the third party services it uses honor the “Do Not Track” requests, please read their privacy policies.


Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page (or at https://familyfarmers.com). It is strongly recommended to check this page often, referring to the date of the last modification listed at the bottom. If a User objects to any of the changes to the Policy, the User must cease using this Application and can request that the Data Controller removes the Personal Data. Unless stated otherwise, the then-current privacy policy applies to all Personal Data the Data Controller has about Users.  User agrees that User’s visit, and any dispute overFamily Farmers' privacy practices, is governed by this Privacy Policy and Family Farmers' Terms of Use. Any such revisions will be effective on the date of posting to the site. User should periodically visit this page to review the current terms to which User is bound.



Definitions and legal references

Personal Data (or Data)

Any information regarding a natural person, a legal person, an institution or an association, which is, or can be, identified, even indirectly, by reference to any other information, including a personal identification number.


Usage Data

Information collected automatically from this Application (or third party services employed in this Application), which can include: the IP addresses or domain names of the computers utilized by the Users who use this Application, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilized to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilized by the User, the various time details per visit (e.g., the time spent on each page within the Application) and the details about the path followed within the Application with special reference to the sequence of pages visited, and other parameters about the device operating system and/or the User's IT environment.


User

The individual using this Application, which must coincide with or be authorized by the Data Subject, to whom the Personal Data refers.


Data Subject

The legal or natural person to whom the Personal Data refers.


Data Processor (or Data Supervisor)

The natural person, legal person, public administration or any other body, association or organization authorized by the Data Controller to process the Personal Data in compliance with this privacy policy.


Data Controller (or Owner)

The natural person, legal person, public administration or any other body, association or organization with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and the methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of this Application. The Data Controller, unless otherwise specified, is the Owner of this Application.


This Application

The hardware or software tool by which the Personal Data of the User is collected.


Cookies

Small piece of data stored in the User's device.


Legal information

This privacy policy relates solely to this Application and https://familyfarmers.com

Note also that Your use of Family Farmers  is subject to our Terms of Use.

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